Privacy & Cookie Policy
Last updated: 9th January 2026
Oxygen+ is committed to protecting your personal information and respecting your privacy. This Privacy & Cookie Policy explains what data we collect, how we use it, how it is stored, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and related data protection laws.
By using our website or providing your information, you agree to the practices outlined in this policy.
1. What Information Do We Collect?
We collect both personal and non-personal information to help us operate our website, manage bookings, and deliver our services safely and effectively.
Information you provide directly:
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Name
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Email address
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Telephone number
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Postal address (where required)
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Booking information
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Health and consent information submitted via waivers
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Enquiries submitted through contact forms
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Newsletter sign-ups (where applicable)
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Reviews, feedback, or messages
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Information provided through Wix Bookings
Information collected automatically:
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IP address
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Browser type and device information
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Pages viewed and time spent on the site
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Click behaviour and navigation data
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Cookies and analytics data
Payment information:
Payments are processed securely through Wix’s PCI-DSS–compliant payment gateways. Oxygen+ does not store or have access to full card details.
2. How Do We Collect Information?
We collect information in the following ways:
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When you submit a contact form
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When you book a service through Wix Bookings
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When you complete consent or waiver forms
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When you communicate with us by email or phone
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When you interact with our website features
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When you engage with our social media channels
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Through cookies and analytics tools as you browse the site
We only collect information that you voluntarily provide or that is essential for the safe and effective operation of our services.
3. Why Do We Collect Your Personal Information?
We collect personal data for the following purposes:
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To manage enquiries, bookings, and appointments
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To administer consent forms and waivers
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To provide services safely and appropriately
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To communicate important service-related information
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To provide customer support
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To improve website functionality and user experience
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To analyse site performance and usage
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To meet legal, health, safety, and regulatory obligations
We only collect data that is relevant and necessary.
4. How Do We Store, Use, Share, and Disclose Your Information?
The Oxygen+ website is hosted on the Wix.com platform, which provides a secure, cloud-based environment for storing and managing data.
Data storage:
Your data may be stored via Wix’s secure:
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Data centres
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Databases
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Applications
All information is stored on secure servers protected by firewalls and security controls.
Third-party sharing:
We may share personal information only where necessary and only with trusted service providers, including:
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Website and booking system providers (Wix)
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Payment processors
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Email and communication platforms
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Analytics providers (e.g. Google Analytics)
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IT and website support providers
We do not sell or rent your personal information.
Information may be disclosed where required by law.
5. How Do We Communicate With You?
We may contact you regarding:
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Booking confirmations and reminders
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Enquiries and customer support
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Service updates or policy changes
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Essential administrative communications
We may contact you via:
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Email
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Telephone
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SMS (where applicable)
Marketing communications will only be sent where consent has been given, and you can unsubscribe at any time.
6. Cookies and Tracking Tools
Oxygen+ uses cookies to ensure the website functions correctly and to improve your experience.
Cookies are small text files stored on your device.
Types of Cookies We Use
Essential Cookies
Required for core website functionality, including:
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Security and fraud prevention
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Site navigation
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Booking and form functionality
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Session management
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These cookies cannot be switched off.
Analytics & Performance Cookies
Used to understand how visitors use our website and help us improve it. These may track:
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Page views
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Time spent on the site
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Navigation paths
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Device and browser information
Examples include:
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Google Analytics
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Wix site analytics
These cookies only operate with your consent.
Functional Cookies
Support enhanced functionality such as:
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Remembering preferences
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Saving form progress
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Storing cookie choices
Marketing & Advertising Cookies
Used to deliver relevant advertising and measure campaign performance. These may track:
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Browsing behaviour
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Engagement with adverts
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Social media interactions
Examples may include:
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Meta (Facebook) Pixel
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Google Ads tracking
These cookies only run with explicit consent.
Third-Party Cookies
Some third-party services integrated into our website may place their own cookies, including:
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Analytics providers
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Social media platforms
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Wix App Market tools
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Payment providers
Each third party operates under its own privacy policies.
Managing Cookie Preferences
When you visit our website, a cookie banner allows you to:
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Accept all cookies
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Accept essential cookies only
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Adjust your cookie preferences
You can also manage cookies via your browser settings at any time.
Please note that disabling certain cookies may affect site functionality.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Withdraw consent at any time
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Object to certain processing activities
To exercise your rights, please contact:
Email: therapy@oxygen-plus.co.uk
Phone: 01525 600350
We will respond in accordance with UK GDPR requirements.
8. Privacy Policy Updates
This policy may be updated from time to time. Any changes will be posted on this page and will take effect immediately.
Where significant changes occur, we will take reasonable steps to notify users.
9. Contact Information
If you have any questions about this Privacy & Cookie Policy or how your data is handled, please contact:
Oxygen+
Email: therapy@oxygen-plus.co.uk
Phone: 01525 600350
If you are unhappy with how your data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):